Terms of Service
Last updated: August 2026
Welcome to Hayya. These Terms of Service govern your use of the Hayya platform, including our website, mobile applications, and services connecting customers, vendors, and riders.
1. Acceptance of Terms
By creating an account or using our platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. User Accounts
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials.
3. Ordering and Delivery
Hayya facilitates food ordering and delivery. While we strive for accuracy, delivery times are estimates. Vendors are responsible for food quality and preparation.
4. Payments and Refunds
Payments are processed securely. Refunds are handled in accordance with our cancellation policy and the respective vendor's policies.
5. User Conduct
You agree to treat our vendors, riders, and support staff with respect. Abuse, harassment, or fraudulent activity will result in immediate account termination.
6. Modifications
We reserve the right to modify these terms at any time. We will notify users of significant changes.
If you have any questions about these Terms, please contact us at support@hayya.com